Evaluation of Employee Retention Strategies in Indian BPO Industry: IBM Case Study

Assem Bin Bandar, Qusai Farouq Almeqdadi, Jiangling Liu

Over the past two decade the importance of the employee retention has grown. Most of the organisations understand that human resources are one of the primary factors for the organisational success and their growth. In the globalised world the competition between the organisations has increased and they are not going back to pay the price to acquire and retain the best talents in the market. Efficient and dedicated employees will drive the organisation towards goals. In the Human resource management the employee retention is one of the top most priorities for the organisation’s performance.
The study explores the importance of the employee retention and how it affects the organisational performance. The study also investigates the strategies adopted by the IBM India. With the aid of valuable data, the study explores the link between retaining the best talents in the market and an increase in the organisational performance.

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