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IOARP Journal of Management and Leadership

IOARP Journal of Management and Leadership

Volume 3

IOARP Journal of Management and Leadership offers a platform for academics, scientists, researchers, and practitioners to publish their articles focusing theoretical and practical aspects of management and leadership. Besides accepting author contributions on core topics in management and leadership, we are particularly interested in manuscripts employing interdisciplinary approaches potentially drawing from domains such as; engineering and physical sciences, social sciences and humanities, and life, health, and biomedical sciences.

Authors are invited to submit their contributions in form of theoretical and empirical papers employing qualitative, quantitative and critical methods, action-based research, and case studies, on all topics of Management and Leadership.


Volume 3
Issue 1, March 2018 | Issue 2, June 2018 | Issue 3, September 2018 | Issue 4, December 2018 |

IOARP Journal of Management and Leadership (JML)
15 April 2018
JML03
40
Dr M Adeel
www.jml.ioarp.org
Copyright © 2015-2020 IOARP

Journal Homepage on Global Digital Library
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Operations Management: On Identification of Optimal Theory to Solve Queuing Problem in Fashion Retail Stores

Ajay Sangha, Dilmaya Khadka, Karim Tasneem

This paper provides an insight into the operations management of Primark in the context of queuing problem at the tills. We analyse this problem in light of various queuing theories to determine the most optimal theory. We provide a wide range of recommendations to handle this problem at Primark. This case study and the recommendations will not only help the company in question, but could be used by the retailers in other sectors to improve their operations, consequently achieving efficiency and higher degrees of customer satisfaction.

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Operational Management: A Tesco UK Case Study

Andrew Hlongwane, Hassan Hadad, Festus Kemi

Operational management lies at the core of a company’s management. It ensures that the business processes, finance, and the technology in the company is managed affectively to help realise the company’s vision and mission. This paper provides an overview of the financial management, the human resource management aspects of operational management, and information system management of Tesco, a UK retailer.

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Evaluation of Employee Retention Strategies in Indian BPO Industry: IBM Case Study

Assem Bin Bandar, Qusai Farouq Almeqdadi, Jiangling Liu

Over the past two decade the importance of the employee retention has grown. Most of the organisations understand that human resources are one of the primary factors for the organisational success and their growth. In the globalised world the competition between the organisations has increased and they are not going back to pay the price to acquire and retain the best talents in the market. Efficient and dedicated employees will drive the organisation towards goals. In the Human resource management the employee retention is one of the top most priorities for the organisation’s performance.
The study explores the importance of the employee retention and how it affects the organisational performance. The study also investigates the strategies adopted by the IBM India. With the aid of valuable data, the study explores the link between retaining the best talents in the market and an increase in the organisational performance.

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Analysis of the Key Components of Supply Chain of a UK Retailer in the Context of Fresh Fruit and Vegetables

Braydon Guascoine, Surintan Binti, Zhang Yongtan, Panagiotis Lekakos

This paper is aimed at evaluation of the supply chain of Sainsbury’s, one of the leading UK retailers in context of delivery of fruits and vegetables. We will assess supply chain of Sainsbury’s in context of key components such as inventory, facilities, transportation, and warehousing technologies. We attempt to analyse how Sainsbury’s manages their supply chain function to ensure the effective and efficient flow of fresh fruit and vegetable into operation, so as to better serve customer and reduce costs. We will explore their practices and discuss how recent improvements in their supply chain have helped Sainsbury’s become a more efficient and cost-effective.

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