Evaluation of Employee Retention Strategies in Indian BPO Industry: IBM Case Study

Mehul Mehta

Abstract

Over the past two decade the importance of the employee retention has grown. Most of the organisations understand that human resources are one of the primary factors for the organisational success and their growth. In the globalised world the competition between the organisations has increased and they are not going back to pay the price to acquire and retain the best talents in the market. Efficient and dedicated employees will drive the organisation towards goals. In the domain of human resource management, the employee retention is one of the topmost priorities related to the organisation’s performance.
The study explores the importance of the employee retention and how it affects the organisational performance. The study also investigates the strategies adopted by the IBM India. With the aid of valuable data, the study explores the link between retaining the best talents in the market and an increase in the organisational performance.

 

Keywords   Employee Retention, Business Process Outsourcing, Human Resource Management

Journal   IOARP Journal of Business and Management
Volume   Volume 4
Issue   Issue 1, June 2024
Date Published   30 June 2024
Published in   IOARP Journal of Business and Management
Date Appeared in GDL   15 July 2024

Pages   11
Global Digital Library Number   GDL-IOAARP-JBM04-001
ISSN  
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