Operations Management: On Identification of Optimal Theory to Solve Queuing Problem in Fashion Retail Stores

Mohsin Khurshid

Abstract

This paper provides an insight into the operations management of Primark in the context of queuing problems at the tills. We analyse this problem considering various queuing theories to determine the most optimal theory. We provide a wide range of recommendations to handle this problem at Primark. This case study and the recommendations will not only help the company in question but could be used by the retailers in other sectors to improve their operations, consequently achieving efficiency and higher degrees of customer satisfaction.

Keywords   Queuing Theories, Total Quality Management, Operations Research, Operation Efficiency, Operations Management Problem

Journal   IOARP Journal of Business and Management
Volume   Volume 3
Issue   Issue 1, December 2023
Date Published   December 2023
Published in   IOARP Journal of Business and Management
Date Appeared in GDL   15 January 2024

Pages   8
Global Digital Library Number   GDL-IOARP-JBM03-001
ISSN  
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